24/IT Support: the costs and difficulties of in-house support
If you run a business that requires 24/7 IT support, you are no doubt familiar with the immense associated difficulties and expenses.
When it comes to IT systems support, it is simply not economically sound to pay the high salaries of the personnel required to ensure the smooth running of operations. The alternative, which is to have the necessary personnel on call for 24/7 IT support can still be very expensive, not to mention resulting in the overworking of key staff members. Even if you have the necessary staff to organize and enforce who is responsible for the system and when, there is no real guarantee that the person will be available for work when an emergency strikes. This problem is further complicated by holiday schedules, which can potentially leave the company without adequate support for a large portion of the year. If your work processes are time sensitive, it is crucial that you have a 24/7 IT support mechanism that can respond to and resolve issues quickly and effectively.